Legal
Refund Policy
Understand when and how refunds are processed on our platform.
Last updated: August 2, 2026. Please read this policy before making any payments.
Overview
At Premium Domain Auction, we are committed to fairness and transparency in all financial transactions. This Refund Policy explains the circumstances under which refunds may or may not be granted for payments made on our platform.
Registration Fee
The one-time registration fee of ₹1,000 grants you bidding access on our platform.
The registration fee is non-refundable once your account has been activated and you have gained access to the bidding platform.
A refund of the registration fee may be considered only if:
- Your payment was processed but your account was not activated due to a technical error on our side
- You submit a refund request within 24 hours of payment and have not participated in any auctions
- Duplicate payment was charged for the same registration
Refund Eligibility Summary
Technical error — account not activated after payment
Refundable
Duplicate charge for registration
Refundable
Domain transfer failure due to our error after winning
Refundable
Account activated; decided not to bid
Not Refundable
Lost an auction; bid amount not charged
N/A (Not Charged)
Won auction, completed payment, changed mind
Not Refundable
Won auction but platform cancelled the auction
Fully Refundable
Winning Bid Payments
Once you win an auction and complete the final domain purchase payment:
- Payments are non-refundable unless the domain transfer fails due to a reason on our end
- If we are unable to deliver the domain, a full refund will be issued within 7 business days
- Refunds will not be issued due to change of mind after completing payment
Domain valuations and market prices fluctuate. Refunds cannot be issued based on perceived changes in domain value after purchase.
Refund Processing Time
Approved refunds will be processed as follows:
- Refund requests are reviewed within 2–3 business days
- Approved refunds are initiated within 5 business days
- Credits appear in your original payment account within 5–10 business days depending on your bank or card issuer
How to Request a Refund
To submit a refund request, email us at hello@startupindia.ind.in with the following information:
- Your registered email address and full name
- Payment transaction ID or Razorpay order ID
- Date of payment and amount paid
- Reason for the refund request
Our team will review your request and respond within 2–3 business days.